Kent Life, the county’s premier rural heritage attraction, near Maidstone, has won gold at Tourism South East’s prestigious Beautiful South Awards for Excellence 2012-13.
The accolade was awarded to staff member Lorna Woodage for her dedication to providing visitors with an outstanding experience.
Lorna beat several high-achieving finalists in the Outstanding Customer Service category from some of the most well-known businesses and destinations across the region’s tourism industry.
Kent Life’s general manager, Emily Hirons, says: “Giving every guest a fantastic experience is really important to us at Kent Life and Lorna works hard to ensure the team lives up to the challenge!
“She is always coming up with new ideas to help us constantly improve our offer, and has shown great innovation – for example, by introducing a guest feedback survey. And she’s always willing to go that extra mile. She recently arranged a surprise 80th birthday party for a gentleman at our hoppers’ huts and came in on her day off to make sure everything went smoothly. She thoroughly deserves this award.”
Says Lorna: “I’m really passionate about customer service and my role here at Kent Life allows me to indulge that passion. I’m always striving to ensure our guests’ visit with us is memorable and enjoyable and I’m truly delighted and honoured to have won.”
Lorna, 45, who lives in Ditton, has worked at Kent Life for three years. As well as greeting guests, answering their queries and making sure they have a great time, she also trains other staff in providing first-class guest services, including World Host training.
The evening of celebration was held at Denbies Wine Estate, Surrey, yesterday. Heart FM’s Toby Anstis presented the awards.